Outsourcing

Our key experience includes advising:

Marks and Spencer on the provision of outsourced administration services in connection with their new innovative master trust arrangement with Legal & General which is designed to provide a new pension arrangement for 2012.

Carillion, the UK's leading support services company, on both the sale of its external IT Services business, an outsourcing, network and cabling solutions provider that it acquired with Alfred McAlpine, to Capita and on the outsourcing of the Group's UK internal IT services functions to Accenture.

Aviva plc on one of the biggest business process outsourcing ("BPO") transactions in the financial services sector. WNS was appointed the long-term strategic BPO service provider to Aviva's business units located in the UK, Canada and Ireland, which included the sale of existing Aviva business process operations in India and Sri Lanka comprising over 5800 seats. The arrangements are estimated to generate around $1 billion in revenues over the life of the contract.

Cadbury in relation to the key strategic outsourcing of its global data centre operations to Hewlett-Packard and the global outsourcing of its telecoms capabilities to BT.

ITV, alongside ITV's internal legal team, in connection with its five-year arrangement to outsource its IT service management, infrastructure and application management services to Accenture.

Ericsson in connection with its managed services partnership with Hutchison 3G UK which appoints Ericsson the exclusive manager of the H3G network and its IT infrastructure in the UK.

FirstGroup, the UK's leading bus and rail operator, on a five year multi-sourcing arrangement, in which FirstGroup outsourced certain UK IT and telecommunications functions to three suppliers - Atos Origin, Computacenter and Global Crossing respectively.

The Department of Energy and Climate Change on its procurement contract with eaga plc which related to the administration of the Department's Warm Front fuel poverty, heating and insulation grant scheme.

Shire, a leading specialty biopharmaceutical company, in connection with the outsourcing of its global IS infrastructure support, IS and data centre operations and user support function, including a new multilingual service desk, to Capgemini.

Marsh Limited on the outsourcing of Marsh's UK back office processing department for the speciality practices (Aviation, Marine & Energy, FinPro, Property & Casualty, Global Placements, Aviation Reinsurance) to Capita.

Thomson Reuters on its continuing arrangements with BT in relation to BT providing telecommunication network services to meet Reuters' internal data, voice, mobile and other telecommunications requirements.