We provide legal advice on strategic sourcing arrangements with an emphasis on commercial solutions that help our clients maximise opportunities and minimise risks.

We work closely with specialists in each relevant practice area including financial regulation, tax, employment and pensions, competition and regulatory, dispute resolution and commercial real estate as the need arises.

We advise on:

  • the full range of sourcing arrangements - from technology outsourcings, including infrastructure, desktop, application and application support, to more general business transformation outsourcing including business process, knowledge process, manufacturing, telecoms and facilities management outsourcing. As part of this we advise on different strategic sourcing structures including co-sourcing, multi-sourcing, offshoring and insourcing
  • new and existing arrangements - we assist clients on both new sourcing arrangements and on the re-evaluation and renegotiation of current outsourcing arrangements. Our work includes the preparation of agreements that are flexible, operationally relevant and intended as practical manuals to last the full term of the deal. We advise on a range of matters from pure contractual issues to strategy and relationship management issues
  • disputes - if a relationship does run into difficulty, we also offer advice both before any formal dispute has arisen and, where relevant, after proceedings have been issued. We work closely with our clients to develop a negotiation and litigation strategy and have strong experience of mediation and other forms of alternative dispute resolution, as well as arbitration and court proceedings in a large number of jurisdictions

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They have a willingness and a genuine desire to support success. They have the ability to think around issues and barriers to find a solution Chambers UK, 2016

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Our key experience includes advising:

Royal Mail Group on a major, strategically important, transformational outsourcing and IT project which covered the full scope of Royal Mail's IT procurement transactions for over three years and involved four separate outsourcing agreements.

Carillion on a key, strategic, second generation IT and business process outsourcing to Wipro, an Indian listed entity, to replace its outsourcing arrangements with Accenture (on which we also advised).

GE Capital on a strategic outsourcing in connection with the development and operation of GE Capital Direct, a new UK-based online savings bank.

Marks and Spencer on the provision of outsourced administration services in connection with their innovative master trust arrangement with Legal & General.

Aviva plc on one of the biggest business process outsourcing ("BPO") transactions of its time in the financial services sector. WNS was appointed the long-term strategic BPO service provider to Aviva's business units located in the UK, Canada and Ireland, which included the sale of existing Aviva business process operations in India and Sri Lanka comprising over 5800 seats. The arrangements are estimated to generate around $1 billion in revenues over the life of the contract.

Ladbrokes on a number of material outsourcing arrangements including in relation to its telecoms and ERP business process outsourcings.

ITV, alongside ITV's internal legal team, in connection with its five-year arrangement to outsource its IT service management, infrastructure and application management services to Accenture.

Ericsson in connection with its managed services partnership with Hutchison 3G UK which appoints Ericsson the exclusive manager of the H3G network and its IT infrastructure in the UK.

FirstGroup, the UK's leading bus and rail operator, on a five year multi-sourcing arrangement, in which FirstGroup outsourced certain UK IT and telecommunications functions to three suppliers - Atos Origin, Computacenter and Global Crossing respectively.

Glencore on its global procure-to-pay outsourcing arrangements with Accenture.