Client complaints procedure

At all times, we aim to provide our clients with a professional service of the highest calibre.

Should any problem arise, our approach is to be constructive: we will take every complaint seriously, we will investigate it promptly and thoroughly and will take remedial action as appropriate.

If you have any complaint, including a complaint about your bill, you should raise it in the first instance with your relationship partner or the partner responsible for the relevant matter. If that is felt to be inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the matter is inadequate, you can write to Christopher Saul, our Senior Partner, at One Bunhill Row, London EC1Y 8YY.

We would expect to resolve any problem to your satisfaction. If we do not, you can contact the Legal Complaints Service (or "LCS") who may be able to help you to resolve your complaint. There are time limits for referring a complaint to the LCS. If you wanted to do so, you would have to contact the LCS within six months of our final response to your complaint. The LCS’s postal address is Victoria Court, 8 Dormer Place, Leamington Spa, Warwickshire CV32 5AE and their Helpline can be contacted by telephone on 01926 820082 or by email at enquiries@legalcomplaints.org.uk. If your complaint relates to your bill, you may also be able to apply to court for an assessment of the bill under Part III of the Solicitors Act 1974.