Brussels office

Contact and other details

Slaughter and May
Square de Meeûs 40
1000 Brussels
Belgium

Tel: +32 (0)2 737 94 00
Fax: +32 (0)2 737 94 01
VAT number: BE0538341585
Firm SRA branch number: 189394
CBE number: 0538.341.585

Regulation

In Brussels we practise through a partnership known as Slaughter and May, whose principal place of business is at One Bunhill Row, London EC1Y 8YY. The partnership is authorised and regulated by the Solicitors Regulation Authority.

All our resident partners in the Brussels office are admitted to practise as lawyers in Belgium under the professional title “advocaat” or “avocat” and are registered on the Tableau (Brussels Bar A List); they are also solicitors of England and Wales, and as such are regulated by the Solicitors Regulation Authority. In addition, all practising lawyers (partners and associates) established in the Brussels office are registered on the Brussels Bar A List or E List with either the Nederlandse Orde van Advocaten te Brussel (the "NOAB") or the Ordre français des avocats du barreau de Bruxelles.  
 
Copies of the Orde van Vlaamse Balies (Order of Flemish Bars) and the NOAB rules of professional conduct are both available on the NOAB website, www.baliebrussel.be/nl. The rules of professional ethics applicable to members of the Ordre français des avocats du barreau de Bruxelles are available on its website, www.barreaudebruxelles.info.

A copy of the SRA Handbook 2011 is available on the Solicitors Regulation Authority's website, www.sra.org.uk. This includes the SRA Overseas Principles, which embody the key ethical requirements on firms and individuals who are involved in the provision of legal services outside England and Wales. If you think we have breached any of the SRA Overseas Principles, you can report the matter directly to the Solicitors Regulation Authority (see www.sra.org.uk/consumers/problems/report-solicitor.page).

Our terms and conditions

Advice is given and services are supplied by Slaughter and May on the basis of the firm's terms and conditions of business, which are available to clients by emailing terms@slaughterandmay.com. By instructing Slaughter and May, all clients of the firm agree to the firm's terms and conditions of business, subject to any amendments which the firm has expressly agreed.

No liability is accepted or responsibility assumed for advice given or services supplied to persons who are not clients of the firm, unless the firm expressly agrees otherwise.

Professional indemnity insurance

We take out and maintain professional indemnity insurance on a worldwide basis.

The primary layer of our worldwide professional indemnity insurance is with QBE Casualty Lloyd’s Syndicate DCH 386 and QBE Lloyd’s Syndicate QBE 1886 (both of Plantation Place, 30 Fenchurch Street, London EC3M 3BD) and Travelers Insurance Company Limited (of Creechurch Lane, London EC3A 5AF).

All lawyers registered with the NOAB also have the benefit of professional indemnity insurance provided by the NOAB.

Client complaints procedure

At all times, we aim to provide our clients with a professional service of the highest quality.

Any client who is unhappy with any aspect of our service is entitled to complain. We treat all complaints seriously and are committed to investigating them promptly and fairly.

We expect to resolve any problem to your satisfaction.

If you have any complaint, including a complaint about your bill, you should raise it in the first instance with your relationship partner or the partner responsible for the relevant matter. If that is felt to be inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the matter is inadequate, you can write to Sarah de Gay, our General Counsel, at One Bunhill Row, London EC1Y 8YY.

For further information on referring complaints to the Legal Ombudsman for England and Wales and the submission of complaints via the European Commission's ODR platform please see the Client complaints procedure for the London office.

Client account and interest policy

As a general rule, the Brussels office does not hold money on behalf of clients. In the event that any client were to ask that money be held on their behalf, this would be held in a general client account at National Westminster Bank plc in London, on the basis explained in respect of the London office.