Contact and other details
Slaughter and May
2903/2905 China World Office 2
No.1 Jianguomenwai Avenue
People's Republic of China
Tel: +86 10 5965 0600
Fax: +86 10 5965 0650
Firm SRA branch number: 518429
In Beijing we practise through a partnership known as Slaughter and May, whose principal place of business is at One Bunhill Row, London EC1Y 8YY. The partnership is authorised and regulated by the Solicitors Regulation Authority.
All partners based in Beijing are solicitors of Hong Kong and England and Wales, and as such are regulated by The Law Society of Hong Kong and the Solicitors Regulation Authority.
A copy of the Hong Kong Solicitors' Guide to Professional Conduct is available on The Law Society of Hong Kong's website, www.hklawsoc.org.hk.
A copy of the SRA Standards and Regulations is available on the Solicitors Regulation Authority's website, www.sra.org.uk. This includes the SRA Overseas Principles, which embody the key ethical requirements on firms and individuals who are involved in the provision of legal services outside England and Wales. If you think we have breached any of the SRA Overseas Principles, you can report the matter directly to the Solicitors Regulation Authority (see www.sra.org.uk/consumers/problems/report-solicitor.page).
Our terms and conditions
Advice is given and services are supplied by Slaughter and May on the basis of the firm's terms and conditions of business, which are available to clients by emailing firstname.lastname@example.org. By instructing Slaughter and May, all clients of the firm agree to the firm's terms and conditions of business, subject to any amendments which the firm has expressly agreed.
No liability is accepted or responsibility assumed for advice given or services supplied to persons who are not clients of the firm, unless the firm expressly agrees otherwise.
Professional indemnity insurance
We take out and maintain professional indemnity insurance on a worldwide basis.
The primary layer of our worldwide professional indemnity insurance is with QBE Casualty Lloyd’s Syndicate DCH 386 and QBE Lloyd’s Syndicate QBE 1886 (both of Plantation Place, 30 Fenchurch Street, London EC3M 3BD) and Travelers Insurance Company Limited (of 23-27 Alie Street, London, E1 8DS).
Client complaints procedure
At all times, we aim to provide our clients with a professional service of the highest quality.
Any client who is unhappy with any aspect of our service is entitled to complain. We treat all complaints seriously and are committed to investigating them promptly, fairly and free of charge.
If you have any complaint, including a complaint about your bill, you should raise it in the first instance with your relationship partner or the partner responsible for the relevant matter. If that is felt to be inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the matter is inadequate, you can write to Natalie Yeung (Head Partner of the Beijing Representative Office) at 2903/2905 China World Office 2, No.1 Jianguomenwai Avenue, Beijing, People's Republic of China, or by using the email@example.com email address.
We expect to resolve any problem to your satisfaction.
You may also be able to ask the Legal Ombudsman (“LeO”) to help you to resolve your complaint. Before accepting a complaint for investigation, LeO will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to LeO:
- within six months of receiving a final response to your complaint; and
- no more than six years from the date of act/omission; or
- no more than three years from when you should reasonably have known there was cause for complaint.
You can contact LeO by telephone on 0300 555 0333, (and if you are based outside the UK you can telephone on +44 121 245 3050); by email at firstname.lastname@example.org; or by post at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
LeO will only consider your complaint if, at the time you raised your complaint with Slaughter and May, you were:
- an individual;
- a micro-enterprise;
- a charity that had an annual income net of tax of less than £1,000,000 (one million pounds sterling);
- a club, association or organisation whose affairs are managed by its members, a committee or a committee of its members that had an annual income of less than £1,000,000 (one million pounds sterling); or
- a trustee of a trust that had an asset value of less than £1,000,000 (one million pounds sterling).
LeO may also consider complaints made by a personal representative or beneficiary of the estate of an individual who raised a complaint with us before they died.
If your complaint concerns acts or omissions outside England and Wales, LeO may dismiss your complaint if the circumstances do not have sufficient connection with England and Wales.
If your complaint relates to your bill, you may also be able to apply to court for an assessment of the bill under Part III of the Solicitors Act 1974.
If you do not wish to submit your complaint directly to us, as set out above, you may be able to submit your complaint via the European Commission's ODR platform.
If you are not a client but you nevertheless have a complaint in relation to our provision of legal services, please raise the matter with Natalie Yeung (Head Partner of the Beijing Representative Office). You can do this by writing to Natalie at 2903/2905 China World Office 2, No.1 Jianguomenwai Avenue, Beijing, People's Republic of China. or by using the email@example.com email address.
We will deal with any such complaint promptly, fairly and free of charge.